Terms and Conditions

 

Introductory Provisions of the Terms and Conditions

In accordance with the Civil Code, Act no. 89/2012 Sb., and the Consumer Protection Act, the seller hereby stipulates these Terms and Conditions, valid for purchases on the e-shop www.veramon.eu.

The Terms and Conditions regulate the rights and obligations of the contracting parties when using the seller’s website located at www.veramon.eu., to conclude a purchase contract (hereinafter referred to as the “website”) and other related legal relations.

The seller may change or supplement the wording of the Terms and Conditions. Later changes to the Terms and Conditions do not affect the rights and obligations established during the force period of the previous version of the Terms and Conditions.

1) The Seller

The seller is the operator of the e-shop at www.veramon.eu. : David Benda  (hereinafter referred to as the “seller”), with its registered office at Marty Krasove 4445/1, 708 00, Ostrava – Poruba, Czech Republic,  CRN: 17301726, and is the operator of the e-shop at www.veramon.eu.

2) The Buyer

The buyer, to whom these Terms and Conditions apply, is a natural person – consumer, i.e. a person who does not conclude a contract within the scope of his business activity, employment, and profession. Contracts concluded by the buyer are followed in particular by Act no. 89/2012 Sb., Civil Code as amended, and Act no. 634/1992 Sb., Consumer Protection Act.

3) The Order, Purchase Contract

The proposal to conclude a purchase contract (offer) is placing the offered goods by the seller on www.veramon.eu. Unless otherwise stated, the purchase contract is established by sending the order by the buyer-consumer and accepting the order by the seller. The seller will confirm this acceptance to the buyer via an informative e-mail. The established contract (including the agreed price) can be changed or cancelled only based on the parties’ agreement or for legal reasons. Besides, the seller reserves the right to cancel the order or purchase contract based on an agreement with the buyer and in cases when, due to an obvious technical error, the price, size or attributes of the goods show an obvious error which would lead to a disproportionate reduction, or the seller has sold out the goods recently. In case the buyer has already paid a part or all of the purchase price, this amount will be transferred back to his account without undue delay, or remitted to an address stated by the buyer. The purchase contract is hereby terminated.

4) Goods

Goods are things offered for sale by the seller via the e-shop www.veramon.eu, in particular, on-board computers for OPEL vehicles and accessories for these on-board computers. The website www.veramon.eu contains a list of goods offered for sale. The price is valid for the period during which it is published.

5) Withdrawal from the Contract (Returning the Goods)

The buyer has the right to return the goods, intact and unworn, with accessories, including the undamaged cover film on the on-board computer display, to the seller’s address within fourteen days from delivery and withdraw from the contract. The buyer can also use a sample form for this withdrawal. The buyer is not obliged to state the reason for withdrawing from the contract. If the buyer uses the right to withdraw from the contract, the withdrawal period is considered preserved if the buyer sends the seller a notice that he is withdrawing from the contract during the period. Subsequently, the buyer is obliged to return the goods to the seller’s address without undue delay, no later than 14 days after the withdrawal from the contract.

  1. If the buyer withdraws from the contract, the seller will return him all the wherewithal, including costs of delivery, which he received from him on the ground of the contract, without undue delay, no later than 14 days after receiving the returned goods. The price of the returned goods will be transferred to the buyer’s account.
  2. If the buyer has chosen a different method of delivery than the cheapest one offered by the seller, the seller will reimburse the buyer the costs of goods delivery in the amount corresponding to the cheapest method of goods delivery offered by the seller.
  3. The buyer is liable to the seller only for the decrease in the goods’ value that occurred as a result of handling the goods in a different way than it is possible, with regard to their nature and attributes.

However, the provisions of the Act on withdrawal from the contract within a period of 14 days cannot be understood as a possibility to lend goods for free. If the buyer exercises the right to withdraw from the contract within 14 days of accepting the performance, he must hand over to the seller everything he acquired on the ground of the purchase contract within 14 days of withdrawing from the contract. If this is no longer possible (e. g. the goods have been destroyed or worn out in the meantime), the buyer must provide monetary compensation as a countervalue for what can no longer be handed over. If the returned goods are damaged only partially, the seller can assert the right to compensation for damages against the buyer and offset his claim against the returned purchase price. In such a case, the seller only returns the reduced purchase price to the customer.

Specific information and conditions for returning goods purchased on the e-shop www.veramon.eu are given on the Returning the goods page.

6) The Price

The amount stated on an individual item is the final amount; the seller is not a VAT payer. However, this amount does not include delivery costs, which are listed separately. The final amount for the goods the buyer has to pay, including the delivery, is indicated at the end of the order and will be confirmed by the seller by sending a confirmation of the concluded contract.

7) Payment Method

The buyer is entitled to choose one of the payment methods when purchasing goods. Current payment methods are listed on the Delivery and Payment page.

8) Delivery Costs, Delivery Address, Receipt of Goods

The delivery costs are different according to the buyer’s destination country and the choice of shipping service. Current information is updated for the buyer after entering the country to which the shipment has to be delivered. The destination country can be entered right in the “shopping cart” of the e-shop. After pressing the appropriate button, the data is updated for the selected country.

The buyer is responsible for the correctness of the provided delivery address, e-mail address and telephone number. In the event of finding out an error in the entry of this information, the buyer is obliged to inform the seller immediately. Any potential costs caused by entering incorrect data (e. g. delivering the consignment to the wrong address) are borne by the buyer.

When taking delivery from the carrier, the buyer is obliged to check the package and goods and in case of any defects, notify the carrier immediately. If the package indicates an unauthorized intrusion into the consignment, the buyer does not have to accept the consignment from the carrier, on the contrary; he should not accept it. By signing the delivery note, the buyer confirms that the consignment of goods meets all the conditions and requirements, especially that it has not been damaged during carriage. Therefore, any later complaint regarding damage to the consignment package cannot be considered.

9) Liability for Defects, Return Policy

The return policy is prepared in accordance with the relevant provisions of Act no. 89/2012 Sb., Civil Code, as amended and in accordance with the relevant provisions of Act no. 634/1992 Sb., Consumer Protection Act, as amended, and applies for the goods which are the reason the buyer asserts the right for defects during the warranty period (hereinafter referred to as “complaints”) and which the buyer purchased on the e-shop www.veramon.eu.

 

Return Policy for the E-Shop www.veramon.eu

Article 1

 

  1. The address for receiving complaints: David Benda, Marty Krasova 4445/1, Ostrava – Poruba, 708 00, Czech Republic.
  2. The seller guarantees to the buyer that the item has no defects upon acceptance. If the ordered item shows obvious defects (for example, a damaged transport package) when accepting the goods, the buyer has the right not to accept the delivery from the carrier and even should not accept it. In this case, the item will be sent back to the seller, who is obliged to put everything in order and send the item to the buyer again, without undue delay.
  3. In particular, the seller is responsible to the buyer, that at the time of accepting the delivery,
      1. the item has the properties the parties have agreed upon, and in the absence of an agreement, such properties the seller or manufacturer described, or the buyer expected with regard to the nature of goods and based on the advertising,
      2. the item is suitable for the purpose of use stated by the seller or the purpose for which the item of this type is usually used,
      3. the quality or design of the item corresponds to the contracted sample or model if the quality or design was determined according to the contracted sample or model,
      4. and the item is in the corresponding quantity, measure or weight.

 

Article 2

Confirmation of the scope of liability for defects by the seller

 

  1. Požádá-li o to kupující, potvrdí mu prodávající v písemné formě, v jakém rozsahu a po jakou dobu trvají jeho povinnosti v případě vadného plnění. Prodávající má povinnosti z vadného plnění nejméně v takovém rozsahu, v jakém trvají povinnosti z vadného plnění výrobce.
  2. Nebrání – li to povaze věci, potvrzení podle předchozího odstavce lze nahradit dokladem o zakoupené věci obsahujícím uvedené údaje.

Article 3

Time range of the seller’s liability for defects

 

  1. The buyer is entitled to exercise the right for defects which occur in the consumer goods within a period of 24 months.
  2. The period of 24 months does not apply:
      1. to an item sold at a lower price due to a defect for which the lower price was agreed,
      2. to a worn-out item which was caused by their usual use,
      3. to a used item for a defect corresponding to the degree of use or wear, that the item had when it was accepted by the buyer, or
      4. if it arises from the nature of the item.

Article 4

The buyer’s claims for defects

 

  1. If the item does not have the qualities specified in Article 1) of this Return Policy, the buyer may also demand the delivery of a new item without defects, if this is not disproportionate due to the nature of the defect but if the defect concerns only a part of the item, the buyer may only request a replacement of the component; if this is not possible, the buyer can withdraw from the contract. Nevertheless, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the buyer has the right to free removal of the defect.
  2. The buyer has the right to deliver a new item or replace a part of it even in the case of a removable defect, if he cannot use the item properly due to the repeated occurrence of the defect after the item was repaired or due to a larger number of defects. In such a case, the buyer has the right to withdraw from the contract.
  3. If the buyer does not withdraw from the contract or exercise the right to delivery of a new item without defects, the right to replace a part of it or the right to repair the item, he can demand a reasonable discount. The buyer has the right to a reasonable discount even if the seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the seller does not remedy the situation in a reasonable time or if the remedy of the situation would cause significant difficulties for the consumer.
  4. The right from defective performance does not belong to the buyer, if he knew about a defect before accepting the item, or if the buyer himself caused the defect after concluding the purchase contract, especially
      1. if the defect was caused by unprofessional handling,
      2. or if there is an absence of professional knowledge, which is necessary for the installation of the purchased item.

Article 5

Place and method of making a complaint

 

  1. The seller accepts the complaint at the address: David Benda, Marty Krásové 4445/1, Ostrava – Poruba, 708 00, Czech Republic.
  2. When making a complaint, the buyer must prove to the seller that he purchased the goods from the seller. The buyer can usually prove this with a copy of the sales document or a copy of the warranty card.
  3. The buyer is obliged to mark or specify the defect of the goods he applies with the seller.
  4. If the buyer asserts the right from defective performance, the seller issues a note of complaints about the buyer, in which the seller confirms when the buyer asserted the right from defects if the seller accepted the item from the buyer, or in what condition, the content of the complaint and what method of handling the complaint is requested by the consumer, as well as the confirmation of the date and method of handling the complaint, including confirmation of the repair and its duration, or written reasons why the complaint was rejected.
  5. The seller or an employee authorized by him will decide on the complaint without undue delay, in complex cases within three working days. This period does not include the time appropriate for the type of product or service required for a professional assessment of the defect. The complaint, including the removal of the defect, must be handled without undue delay, without 30 days at the latest.
  6. If the complaint is settled in a form that the buyer will be sent goods, of a part of them, the seller will deliver the goods to the address given by the buyer.
  7. If the complaint is settled in a form that gives the buyer the right to monetary payment, the seller will send this payment to the account given by the buyer.
  8. Specific information and conditions for complaints of the goods purchased on the www.veramon.eu are listed on the Complaints page.

 

10) Personal Data Processing and Handling Personal Data

The processing of personal data and the manner they are handled, are described in detail separately in the binding legal documents listed on the website www.veramon.eu. These are the following documents:

11) Delivery

Unless otherwise agreed, all correspondence related to the purchase contract must be delivered to the other contracting party in writing, by e-mail or recorded delivery via a postal service provider, or in person. It is delivered at the buyer’s e-mail address specified by him in the order of the goods.

The message is delivered:

  1. In the case of delivery by electronic mail, at the moment of its receipt on the buyer’s incoming mail server.
  2. In the case of delivery in person or via a postal service operator, by accepting the consignment by the addressee.
  3. In the case of delivery in person or via a postal service operator, also by refusing to accept the consignment, if the addressee (or the person authorized to accept the consignment on his behalf) refuses to accept it.
  4. In the case of delivery via a postal service operator, after expiring the period of ten (10) days from the deposition of the consignment and giving notice to the addressee to accept the deposited consignment, if the consignment is deposited with the postal service operator, even if the addressee did not learn about the deposit.

12) Alternative Resolution of Consumer Disputes

In case of a dispute between the buyer-consumer and the seller, the consumer can also use the option of out-of-court settlement of the dispute. In such a case, the buyer-consumer can contact the subject of the out-of-court dispute resolution, which is the Czech Trade Inspection Authority (https://adr.coi.cz/cs) and proceed according to the rules stated there. More information on out-of-court dispute resolution can also be found on the Czech Trade Inspection Authority website. It is also possible to initiate alternative dispute resolution via the online form on https://webgate.ec.europa.eu/odr/.

The seller is authorized to sell goods on the basis of a trade license. The authorized trade office executes the trade inspection within its scope of authority. The Office for Personal Data Protection supervises the area of personal data protection. Besides other things, the Czech Trade Inspection Authority supervises compliance with Act no. 634/1992 Sb., Consumer Protection Act, as amended, to a defined extent.

These Terms and Conditions are valid in the wording on the seller’s website, on the day the purchase contract is concluded. After the confirmation, the consumer’s order is archived as a concluded contract between the buyer and the seller for the purpose of its fulfilment and other record-keeping, and its status is accessible to the buyer. The contract can be concluded in the Czech language or in other languages, as long as this does not constitute a reason preventing its conclusion. By purchasing, the customer agrees to the sending of commercial communication; this consent can be revoked by the customer by sending an e-mail to: veramon@veramon.eu at any time.

13) Final Provisions

The buyer bears the costs of the internet connection and telephone communication. The seller handles consumer complaints via the e-mail address: veramon@veramon.eu. The seller will send information about handling the buyer’s complaint to the buyer’s e-mail address.

14) Effect

These Terms and Conditions enter into force on 1 July 2022 and the documents listed below, which are referenced in these terms and conditions, are an integral part of them.